FAQ´s

Our platform offers specialised training on medical devices and pharmaceuticals, tailored to the needs of healthcare professionals such as surgeons and nurses, as well as our sales and marketing teams.

By employing advanced training methodologies and immersive technologies, we facilitate a deeper and faster understanding of our products, leading to greater adoption and efficient use in the market.

Immersive technology, such as augmented and virtual reality, allows users to experience product usage scenarios in a controlled and realistic environment, thereby improving information retention and product understanding.

Recorded training offers flexibility for healthcare professionals and our internal staff to access training anytime, anywhere, and reduces costs of travelling and organising face-to-face events.

Our platform optimises training costs and improves learning effectiveness, leading to better product adoption and ultimately increased sales and profitability.

Yes, we provide ongoing support and regular updates to ensure that the training content is up to date with the latest innovations and practices in the industry.

The training can be accessed via mobile devices, computers or virtual reality goggles, with options to view content in augmented or virtual reality format for a more immersive experience.

Absolutely. The platform is designed to be flexible and can be customised to the specific training needs of different environments and users.

We measure effectiveness based on several metrics. From user progress and evaluations, to direct impact on product adoption and sales after training.

Yes, our platform encourages interaction and collaboration through forums, live question and answer sessions, and group work tools, and makes the learning experience maximised.

Our technology stands out for its high image quality and for offering a 360° and 3D learning experience, which provides a more realistic and effective training environment.

No, our platform is intuitive and easy to use. We offer tutorials and technical support to ensure that all users can take full advantage of the training tools available.

Our platform represents the cutting edge in technology training, and offers customers a modern and effective learning experience that enhances their satisfaction and confidence in our products.

Our platform is designed to scale and adapt to a large number of users, and guarantees unlimited access to training content.

Absolutely. We work with our customers to customise training modules to ensure that they meet their specific needs and objectives.

We provide comprehensive technical support and training advice, including installation, platform configuration and initial training for administrators and users.

We regularly update the platform content to ensure that it reflects the latest developments and practices in the industry. This includes adding new training modules and revising existing ones.

Yes, the platform is available 24/7 and accessible from any device with an internet connection, allowing users to learn at their own pace and in their own time.

The platform provides monitoring and evaluation tools, such as quizzes, questionnaires and performance analysis, to measure users’ progress and understanding of the training material.

La plataforma proporciona herramientas de seguimiento y evaluación, como pruebas, cuestionarios y análisis de desempeño, para medir el progreso y la comprensión de los usuarios sobre el material de formación.

Yes, we offer certificates of completion and, in some cases, professional accreditations for courses completed on our platform, which adds value to users’ professional development.

Our platform can easily integrate with most learning management systems (LMS) and other corporate tools, and provide a seamless and consistent user experience.

Yes, we are happy to offer demonstrations and, in some cases, free trial periods for potential customers to experience first-hand the capabilities and benefits of our platform.

The platform is designed to be inclusive and adaptable, and offers content ranging from basic to advanced levels. This ensures that users of all skill levels find the material relevant and challenging.

We provide comprehensive post-sales support, including technical assistance, content updates and consulting to ensure our customers’ continued satisfaction and success with the platform.

We provide comprehensive after-sales support, including technical assistance, content updates, and consulting to ensure our customers’ satisfaction and continued success with the platform.

We use the latest technologies in augmented reality (AR) and virtual reality (VR), in addition to high-resolution viewers and advanced software to offer an immersive experience of the recorded content in virtual and augmented reality format, with stereoscopic or 3D view support.

Our platform is compatible with a wide range of devices: smartphones, tablets, computers…. And it is agnostic with the version and operating system of the device. It is recommended that the device is no older than 6 years, in order to ensure optimal performance.

We implement multiple layers of security, including data encryption, firewalls, and secure authentication protocols, to protect user information and prevent unauthorised access.

We perform regular updates automatically, and ensure that users always have access to the latest version of content and software functionalities without interruption.

There is no limit, our server infrastructure is designed to support a high number of concurrent users, and we ensure stable and reliable performance even during peaks of high demand.

We offer detailed analytics and tracking tools that allow administrators to monitor user progress, evaluate the effectiveness of training modules and gain valuable insights from usage data.

The platform can be integrated with existing LMSs through interoperability standards such as SCORM and xAPI, which facilitate a smooth transition and a cohesive user experience.

Yes, we provide customisation options so that organisations can tailor the platform interface and functionality to their specific requirements and branding.

We provide comprehensive technical support and training programmes for administrators and users, and ensure smooth implementation and effective use of the platform.

Our platform is designed to be scalable, allowing for easy increases in capacity and functionality to meet the organisation’s growth needs.

To ensure a minimum quality of content viewing and use of the platform functionalities, the minimum requirements stipulate that the device should not be more than 6 years old. For stable viewing of 4K content, a device less than 4 years old is recommended.

To guarantee a minimum quality in the viewing of HD content and the use of the platform’s functionalities, a 20 mbps download would be required. To view 4K content, a 30 mbps download connection would be sufficient.

The number of concurrent users is defined when you purchase an mSurgery subscription. However, you can have more users registered in your subscription than the contracted number of concurrent users. For example, if you have 50 concurrent users, you can deactivate inactive users and activate others to share your content with you.

mSurgery is an immersive communication platform designed for surgical environments. It provides teaching hospitals with an advanced way to conduct surgical training, allowing residents and nurses to observe and learn from surgical procedures in real time without being physically present in the operating room.

mSurgery allows residents access to a wide range of surgical procedures, which significantly increases their exposure and experience. It also facilitates learning through immersive technologies such as augmented reality, and improves understanding and retention of knowledge.

Surgical nurses can use mSurgery to observe and learn specific surgical assisting techniques, instrument handling and operating protocols, which enriches their training and practical skills.

Yes, mSurgery enables collaborative surgery by connecting surgeons from different locations in real time, facilitates consultation, knowledge sharing and decision making during surgical procedures.

The implementation of mSurgery can result in a significant reduction in training and logistics costs. In the long term, the return on investment is expected to be positive due to improved training efficiency and reduced operational costs.

mSurgery is designed to integrate seamlessly into the existing workflow, complementing and enriching current training practices without disrupting the hospital’s day-to-day operations.

We offer comprehensive training for hospital staff in the use of mSurgery, as well as ongoing technical support to ensure optimal operation of the platform.

mSurgery complies with all data security and privacy regulations, uses advanced encryption and security protocols to protect all information and transmissions made through the platform.

Yes, mSurgery is a highly scalable solution, suitable for teaching hospitals of any size, and can be adapted according to the specific needs of surgical training and collaboration.

In other hospitals, mSurgery has been shown to significantly improve the quality and efficiency of surgical training; increase collaboration between professionals and reduce operational costs; and receive positive feedback from both healthcare professionals and hospital administration.

mSurgery optimises training time by allowing access to specialised surgeries and training anytime, anywhere, while eliminating the need to wait for face-to-face learning opportunities.

Yes, mSurgery encourages real-time interaction and discussion, and allows users to ask questions and participate in discussions during live broadcasts.

mSurgery uses virtual and augmented reality technologies, along with 360-degree video streams to provide a highly immersive and detailed learning experience.

We regularly update the content and procedures on mSurgery to reflect the most recent advances in surgical techniques and medical practices.

Yes, mSurgery is designed to be compatible with a variety of devices, such as tablets, smartphones and virtual reality systems, facilitating the easiest accessibility.

mSurgery provides a platform for constant updating and continuing education, and allows medical professionals to keep up to date with the latest developments and surgical techniques.

We implement strict security measures, such as data encryption and confidentiality protocols, to protect all information transmitted through the platform.

Yes, mSurgery offers customisation options to suit the specific needs and requirements of each teaching hospital.

Patient response has been positive, especially in terms of the quality of care received and the efficiency of the procedures performed with the support of mSurgery.

La respuesta de los pacientes ha sido positiva, especialmente en términos de la calidad de la atención recibida y la eficiencia de los procedimientos realizados con el apoyo de mSurgery.

We offer a comprehensive training programme to ensure that hospital staff are fully trained and comfortable in the use of all mSurgery functionalities.

We use the latest technologies in augmented reality (AR) and virtual reality (VR), as well as high-resolution viewers and advanced software to offer an immersive experience of the content recorded in virtual and augmented reality format, with stereoscopic or 3D view support.

Our platform is compatible with a wide range of devices: smartphones, tablets, computers… And it is agnostic with its version and operating system. It is recommended that the age of the device does not exceed 6 years, in order to ensure optimal performance.

We implement multiple layers of security, including data encryption, firewalls, and secure authentication protocols, to protect user information and prevent unauthorized access.

We perform regular updates automatically, ensuring that users always have access to the latest version of the software’s content and functionality without interruption.

There is no limit, our server infrastructure is designed to support a high number of concurrent users, and we ensure stable and reliable performance even during high demand peaks.

We offer detailed analytics and tracking tools that allow administrators to monitor user progress, evaluate the effectiveness of training modules, and gain valuable insights from usage data.

The platform can be integrated with existing LMSs through interoperability standards such as SCORM and xAPI, facilitating a seamless transition and cohesive user experience.

Absolutely. The platform is designed to be flexible and can be customized to the specific training needs of different environments and users.

Yes, we provide customization options so that organizations can tailor the platform’s interface and functionalities to their specific requirements and branding.

We offer comprehensive technical support and training programs for administrators and users, ensuring smooth implementation and effective use of the platform.

Our platform is designed to be scalable, allowing you to easily increase capacity and functionality to meet your organization’s growing needs.

To guarantee a minimum quality in the display of content and the use of the platform’s functionalities, the minimum requirements stipulate that the device put on sale must not be older than 6 years. For stable viewing of 4K content, a device less than 4 years old is recommended.

To guarantee a minimum quality in the viewing of HD content and the use of the platform’s functionalities, it would be 20 mbps download. To view content in 4K, a 30 Mbps download connection would be sufficient.

The number of concurrent users is defined when you purchase an mSurgery subscription. However, you may have more users registered in your subscription than the contracted number of concurrent users. For example, if you have 50 concurrent users, you can deactivate inactive users and activate others to share their content with them.